Tag Archives: tales of a grocery store clerk

Tales of a grocery store clerk – part ?

Honestly I’ve lost count on how many I’ve done of these haha!

Today was an interesting day here in Ontario. First, I had an early shift (early for me anyway) – 9.30am. I like to sleep in and that time does not allow me to sleep in! But I woke up in a good mood, and made my way to work with a positive mind and positive energy flowing through me.

It was slow at the beginning, just a few of the elderly people who live across the road in the retirement community coming in. They are always so sweet and friendly and I love working when they are all in. They are also very gracious and happy that we take the time to help them with their bags and loading their carts up. It is always a pleasure to help them because I know they appreciate it.

But about an hour into my shift, it started getting busier. And when it gets busier, people get more testy, and impatient. And I don’t mean just the customers. We cashiers get testy and irritable too. I always smile under my mask, though, even when I don’t feel like smiling. One customer told me (and she comes to me quite often) that she can always tell when I’m smiling because it shows in the rest of my face and especially my eyes. What a nice compliment! *Side note – I have been complimented all my life on my eyes and how expressive they are – I used to hate it but now I love the compliments I get.*

Anyway – today we had an “incident” between a customer and a cashier. One of our rules that we try to stick to no matter how busy it is, is that when you are in line, you are to wait until the person in front of you is done and the cashier says it’s okay to come up and unload your buggy. I am not 100% sure what happened today but there was a verbal altercation (okay there was a lot of yelling between the two of them). I am sure the customer will be complaining about this. I took a deep breath and continued on with my customer I was serving. He did not look impressed with either the customer or the other cashier and made a comment to the likes of “we all need to be patient and perhaps a bit more compassionate and speak nicer to each other – and I mean both sides”. And I agree. If I snap at a customer, of course they will snap back at me. We need to watch the tone of our voices with each other and try to keep each other calm during these unsettling times.

On top of this, our province has declared a second state of emergency and essentially we are on lockdown once again, with only essential services and essential travel allowed. It is about time in my opinion, but I will save that for another blog.

In the meantime, please stay safe everyone, be kind to each other, be compassionate, and also, remember to speak in a civil tone to one another. There is no need to antagonize each other.

Till next week…

Tales of a grocery store clerk

The past three days at work have been painfully slow! The Christmas rush is over and where I live we have been put into lockdown. I think people are actually listening to this lockdown notice and are trying to stay home as much as possible.

Despite that, there are still people coming into the store. We are an essential service after all, people need to eat and feed their families. I have been very pleasantly surprised at the appreciative people that have come in the past three days. Everyone is keeping their distance, being respectful of others in the store, and are generally in a good mood.

I believe the next couple of days will be busy, with New Year’s eve coming up and the fact that we are closed on New Year’s Day. Perhaps not, but I suspect that will be the case.

In any event, people

are behaving, and there have been no incidents. I wish it was busier, or at least steadier with customers, to make the time go quicker, but I’d rather people being safe. I actually sought out more work last night – I ended up dusting the perimeter of the store, which took almost 45 minutes of my time. It helped pass the time away.

Be safe everyone, follow the rules and we will all be able to get back to normal soon! Till next week…

Tales of a grocery store clerk

Christmas + lockdown + crazy customers = AUUUUGGGHHHHH!!!!

Today was an insanely busy day at the store. My throat is sore after each shift from repeating myself so many times – soooo many times. I worked five hours today and the only time there were no customers was when I was upstairs on my break!!

And seriously – so many customers just choose to ignore the rules of the store. Stay 2 metres apart. Wear a mask (it is MANDATORY here!). And look at the sign at the till – it clearly states to wait until the cashier tells you to move forward.

I really don’t know how much clearer we have to make it. And then to give us attitude when we tell them that we need to clean the belt before they place their groceries on it. My God it takes us 30 seconds – just wait!!!! Argh.

Today, I was frustrated by a few of them doing this, so I started spraying our disinfectant within inches of their groceries, and not putting the belt on so they could add more. No. No no no. We need to clean to make it safer for YOU. If you are not going to follow the rules, then you need to deal with us being testy at YOU. Do we want to be cleaning like we have to, having our hands so dry from the chemicals that no amount of moisturizer will make them soft again? No we really don’t. Do we enjoy talking to you through a plastic screen to protect both of us? Not really – it’s difficult to hear you and we know it’s difficult for you to hear us. Again, please be patient! We have these measures to keep us both safe.

I have two more days of working then off for Christmas Day – and back to it on Boxing Day. I can do it – I know I can. I just need to mentally prepare for it tonight. That or play some fun songs on my way to work so I’m in a good mood when I get there!

Anyway – please be kind to your grocery store workers. We are doing the best we can!

Till next week….